Terms
and Conditions
IMPORTANT INFORMATION, PLEASE ENSURE YOU READ THIS FULLY
BEFORE SIGNING THE BOOKING FORM
1. BOOKINGS
An initial reservation can be made by telephone or e-mail
and will be held for 7 days. Completion and return of the
booking form and full deposit will secure the booking. By
signing the Booking Form, the party leader confirms acceptance
of the Terms and Conditions.
2. DEPOSIT/SECURITY DEPOSIT
2.1 A deposit of £100/$180 per week is required with
the completed Booking Form. This deposit is
non-refundable in the event of a cancellation, but will
be deducted from the full rental amount due.
2.2 The Security Deposit of £150/$250 per booking
is refundable and is due 8 weeks prior to arrival date,
together with the outstanding balance. This security deposit
will be refunded after a satisfactory report from the Management
Company, who undertake a detailed inventory of the property
before and after your stay. The owners reserve the right
to retain the Security Deposit, either in part or in full,
to cover breakages, damage etc. Receipts for repairs/replacements
will be provided in the unlikely event that the Security
Deposit is retained. In the event of any damage that is
caused by yourselves in excess of £150/$250, we will
look to you for full reimbursement of the outstanding amount
within 14 days of your return.
3. OTHER CHARGES
3.1 Pool heat, if required, is an additional £100/$150
per week (recommended between October and April).
3.2 The villa will be professionally cleaned before and
after your stay. There is no charge for this, but stays
of less than 7 days will incur a cleaning charge of £60/$105.
The pool is cleaned and maintained fortnightly at no extra
cost.
4. BALANCE OF PAYMENT
The balance of the cost is to be paid no later than 8 weeks
prior to arrival date. When a booking is made within 8 weeks
of the arrival date, payment in full must accompany the
booking form. The owners reserve the right to cancel the
booking if payment is not received by the due date.
5. CHANGES TO BOOKINGS
Wherever possible changes to bookings will be accommodated,
although there will be a charge of £20 per change.
Any amendments must be made in writing.
6. CANCELLATION
You may cancel the booking at any time after it has been
confirmed. Cancellation must be made in writing and the
following charges will apply:
More than 60 days notice - Deposit only
30-59 days notice - 50% of rental
Less than 30 days notice - 100% of rental
7. OCCUPANCY
7.1 Florida state law prohibits sub-letting, sharing or
assigning, therefore, only those persons named on the booking
form are permitted to stay in the property.
7.2 No parties of guests all under the age of 21 will be
permitted.
7.3 No pets are allowed.
8. FORCE MAJEURE
The owners or management company do not accept any responsibility
or liability in respect of loss, damage or changes caused
by strikes, riots, political unrest, hostilities, war or
threat of war, terrorist activity, industrial disputes,
fire, flood, technical weather problems to transport, aircraft
grounding, closure of airports or ports, weather conditions
or any other event beyond our control.
9. LIABILITY
9.1 The owners or management company do not accept any
liability whatsoever for death, personal injury, accidents
or loss or damage to persons or personal effects however
caused as a result of the use of our property or swimming
pool. It is the responsibility of an adult member of the
party to ensure that children are always supervised when
using the pool/jacuzzi and the surrounding area.
9.2 Please bear in mind that the property is situated on
a development which consists of both residential and vacation
homes. Therefore the owners or management company cannot
be held responsible for any ongoing construction, alterations
to existing houses or any noise or nuisance on or around
the housing development. Every effort will be made to advise
guests of any construction work that is known to the owners.
10. UNACCEPTABLE BEHAVIOUR
The owners and the Management Company reserve the right
to instruct all guests to vacate the property, without notice,
in the very unlikely event that there should be any incidents
deemed to be act(s) of unacceptable behaviour, misconduct,
lack of consideration and attention, or malicious intent.
The owner and the management company will not be liable
for any loss to any guests as a result of this unfortunate
action.
11. SWIMMING POOL
Children must be supervised by an adult at all times when
using the pool/jacuzzi or surrounding area. No glass ware
is to be taken to the pool area, plastic cups are provided
in the property for use on the patio. If glass is broken
and gets into the pool it must be completely drained and
re-filled which is extremely costly, this cost will be passed
on to the guest.
To keep the heat in the pool and spa, please replace the
cover every night.
12. AIR CONDITIONING
The property does have air conditioning which can be very
welcoming, however, guests are asked to note the following:
the air conditioning unit will freeze and stop working if
the external doors are left open for prolonged periods.
Therefore, please keep all external doors closed as much
as possible, to avoid this costly problem. You will find
the air conditioning panel is set to a comfortable temperature
when you arrive, this should not need to be adjusted.
13. POOL HEATER
Electric pool heaters are expensive to operate. The pump
turns on whenever the pool filter is on. The desired temperature
is set at 86°F. However, if the air temperature drops
below 50°F, the pump will not be able to operate as
they rely on sucking warm air in as part of their operation.
Although the pump will still be operating, it will not be
able to heat the water. Unfortunately, the operating cost
remains the same and no refund can be made. However, the
normal average temperature very rarely drops below 50°F.
The owners or management company cannot accept any responsibility
in the unlikely event that the temperature drops below 50°F.
14. COMPLAINTS
In the unlikely event of any complaints during your stay,
please contact the Management Company immediately. Their
contact details will be in the property. If you have any
further complaints please contact the owner in writing within
14 days of returning from your holiday. If, as requested,
the problem was not reported to the Management Company during
your stay the owner cannot accept any responsibility.
15. INDOOR/OUTDOOR GRILL
If you use the George Foreman Indoor/Outdoor Grill –
please can you clean it after use and leave it clean for
our next guests when you depart. We specifically chose this
model as it is easy-clean! The grill plate is removable
and washable – there should be a non-scratch sponge
under the sink for this purpose. If our Management Company
notifies us that the grill has not been cleaned, unfortunately,
we will have to take the cleaning cost of $20/£10,
that is charged to us by the cleaners, out of your Security
Deposit.
16. COMPLAINTS
In the unlikely event of any complaints during your stay,
please contact the Management Company immediately. Their
contact details will be in the property. If you have any
further complaints please contact the owner in writing within
14 days of returning from your holiday. If, as requested,
the problem was not reported to the Management Company during
your stay the owner cannot accept any responsibility.
17. ARRIVAL/DEPARTURE
17.1 The property is available from 4pm on the day of arrival
and must be vacated by 10am on the day of departure.
17.2 Please ensure that you read the property information
booklet on your arrival at the property. This booklet contains
important information about correct usage of appliances,
air conditioning, general safety tips and also instructions
for your last day in the property.
18. INSURANCE
The owners strongly recommend that you take out adequate
travel insurance for the duration of your holiday.
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